Cancellation Policy

At CakesCrush, we understand schedules can change and unforeseen circumstances can arise. To ensure we can accommodate all of our valued clients, we kindly request adherence to our cancellation policy.

✨Cancellation Notice:

Clients must notify us of cancellations or an appointment changes at least 72 hours/3 days in advance.

To cancel or reschedule, please contact us via whatsapp during business hours.

✨Refunds:

Order fees and deposits are non-refundable, instead we will transfer the credit to future orders.

✨Late Arrivals:

We understand delays can happen. However, clients arriving 30 minutes before the end of our operation hours, clients may be asked to reschedule or we can offer to use a 3rd party to deliver the cake. We may decide to treat tardiness as a late cancellation and apply the applicable fee . This ensures we can provide the best service to you and our other clients.

✨Booking Deposit:

For bulk order or services, we may require a deposit (50%) at the time of booking. We apply this deposit to your service total or refund it in accordance with our cancellation policy. 

Delivery Policy

✨Most of our delivery is done by third party (Lalamove - car).

✨Clients are welcome to organize for self collection from a third party delivery service (Lalamove/Grab) at Ken 2 Damansara. 

✨Please remember to book a car and not a bike.

Damage policy

✨As soon as our baked goods leave our doors, we take utmost care to deliver them to you in their perfect conditions. If the parcel has gotten damaged en-route, please call us as soon as you receive it. Do not ask the rider to leave until you have talked to one of our representative, we may ask you to send it back along with the rider. 

✨It is our prime goal to never let down the expectations of our customers; hence if we have the time on hand, we will make sure that we do our best to fix the damage caused from our side and somehow adjust the problem.

✨If you have yourself picked the order yourself or sent someone to pick it up on your behalf, then it is not at all our responsibility for any damage incurred.

✨If the customer brings a damaged cake back to the bakery for repair, extra charges will be applied as per the amount of fixing it needs.

✨Under special requests our team can bring the order back to our bakery if no one was able to accept the package - but another delivery fee will be processed before we leave again with the desserts.

✨During adverse weather conditions (including heavy rain, storm, typhoon, and flood), our delivery partners may not be able to deliver orders on time. This is outside of our control and we cannot accept responsibility for the late delivery of the order. Therefore, in the event of adverse weather conditions, we would suggest to reschedule the delivery time.

✨Should this occur to a level that you deem unacceptable, please do inform us immediately with images to support your claim so that we can arrange for a partial refund. Please note that you will need to send us photos of the damaged product within 2 hours of receipt in order to be eligible for a partial refund. If we are to a partial refund, please note that it will take up to 10 business days to process and transfer the funds into your account.